At Una Adventures, we aim to deliver your travel products promptly and efficiently. This Shipping Policy outlines the terms and conditions of our delivery process.

1. Shipping Coverage

  • Delivery availability is subject to the address provided at the time of order placement.

2. Processing Time

  • Orders are processed within 1-2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timeframe

  • Estimated delivery time varies depending on the location:
    •  3-7 business days from the date of processing.
    • Remote Areas: May take up to 10 business days.
  • Please note that delivery times are estimates and may be affected by unforeseen circumstances, such as weather conditions or logistical issues.

4. Delivery Charges

  • Shipping charges (if any) will be displayed during the checkout process.
  • Additional charges may apply for remote areas or special delivery requirements.

5. Cash on Delivery (COD)

  • All orders are delivered with a cash-on-delivery (COD) option.
  • Please ensure the exact amount is available at the time of delivery, as delivery personnel may not carry change.

6. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email or SMS (if applicable) to monitor the delivery status.

7. Failed Delivery Attempts

  • In case of a failed delivery attempt due to the recipient’s unavailability or incorrect address:
    • The delivery team will attempt to contact you.
    • If the order is not successfully delivered after 7 attempts, it will be returned to our facility, and re-delivery charges may apply.

8. Damaged or Missing Items

  • If your package arrives damaged or with missing items, contact us within 48 hours of receiving the delivery with photographic evidence.

9. Contact Us

For questions or concerns about your shipment, please contact us: [email protected]