At Una Adventures, we strive to ensure customer satisfaction with every purchase. If you encounter an issue with a product, our Return and Refund Policy outlines the steps to resolve it.
1. Eligibility for Returns
- Returns are accepted only for defective, damaged, or incorrect products delivered by Una Adventures.
- To qualify for a return, the product must:
- Be unused and in its original packaging.
- Include all original tags, labels, and accompanying materials.
2. Timeframe for Returns
- Return requests must be initiated within 7 days of receiving the product.
3. Return Process
- To initiate a return, contact us
- Provide your order number, a brief description of the issue, and photographic evidence of the defect or damage.
- Our team will review your request and respond within 2 business days with instructions for the return process.
4. Refund Policy
- Refunds are applicable only for products deemed eligible for return after inspection.
- Refunds will be processed in the following ways:
- Cash on Delivery Orders: Refunds will be issued in cash within 7 business days after receiving and inspecting the returned product.
- Shipping charges (if applicable) are non-refundable.
5. Non-Returnable Items
The following items are non-returnable:
- Products damaged due to misuse, negligence, or improper handling by the customer.
- Items marked as final sale or clearance.
6. Exchange Policy
- Exchanges are subject to product availability and follow the same process as returns.
7. Contact Us
For questions or assistance with returns and refunds, reach out to us: [email protected]